Refund and Returns Policy
At GxwfeFilter, we understand that returns may be necessary, which is why we offer a flexible 30-day return policy. You can return items within 30 days of delivery for a refund or exchange, provided they meet our eligibility criteria.
Return Eligibility
To qualify for a return, items must be:
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Unused and in their original condition
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In the original packaging with all tags attached
When requesting a return, please include your order number and a brief explanation of the reason for the return.
How to Initiate a Return
To start the return process, contact our customer service team at service@gxwfefilter.com to request approval.
Return Address
1942 BROADWAY ST STE 314C, BOULDER, CO 80302, US
Once approved, we will provide you with a return shipping label and detailed instructions. Unauthorized returns (those sent without prior approval) will not be accepted.
Return Methods
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By Mail: Ship your return to the designated address using the provided label.
Return Shipping Costs
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Defective Products: If the item is defective, we will provide a prepaid shipping label and cover return costs.
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Customer-Initiated Returns: If the return is due to a change of mind or personal preference, the buyer is responsible for return shipping.
Return Fees
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Defective Items: We will repair, replace, or refund the item at no additional cost. If repair or replacement is not possible, a full refund will be issued.
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Customer-Initiated Returns: You can return the item within 30 days and receive a refund for the product price. Shipping fees are non-refundable.
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Restocking Fee: We do not charge a restocking fee.
Exchanges
For faster exchanges, we recommend returning the item for a refund and placing a new order for the replacement.
Refund Process
Once we receive and inspect your return, we will notify you of its approval. Approved refunds will be issued to the original payment method within 7 business days. Please allow additional time for your bank or credit card provider to process the refund.
If you have not received your refund within 10 business days after approval, please contact us at service@gxwfefilter.com.
Order Cancellations
If your order is canceled due to stock unavailability or other reasons, a full refund will be processed to your original payment method.
We strive to make the return process as smooth as possible. If you have any questions, feel free to reach out to our customer service team.
Contact Information
Email: service@gxwfefilter.com
Updated on 6th, Apr, 2025